For 20 years, MKG has been a leading light when it comes to studying and managing quality, thanks to our two major commitments, each one of which governs our activities:

• Assurance of quality expertise and a quality methodology
• The customer is at the heart of our concerns

Throughout our assignment…

Pre-study or pre-investigation

You are in all circumstances invited to take part in the investigator briefing, if you so wish.
Our investigators are selected according to their experience in investigations and in the sector of tourism / hotels / food service.
Every time a pre-test of the questionnaires before they are administered.
Every time each questionnaire is double-checked
Every time a debriefing is carried out on the initial questionnaires administered by all the investigators.

During

Consistency tests / checks of variances / revision
All our surveys are supervised by a field supervisor

After

Every time, validation of what was entered (full validation on a sample of questionnaires taken randomly, then partial validation on all the questionnaires – maximum variance tolerated – 1%)
Archiving and storage of all the data entered (for supplementary sorts … several months after the end of the survey) at no additional cost.
Whether you are an operator, an independent hotel-keeper or the manager of a chain of hotels, an investor, our survey and investigation solutions follow processes that are defined minutely to return to you the reality of the expectations of your customers, those of your competitors, or more generally, those of the market in which you operate.

All assignments performed by our teams can be done equally well on a local scale as internationally.